FAQ

Have a question? Below are the answers to our most commonly asked questions:

Shipping Questions
How much is shipping to the USA?
How much is shipping to Canada?
How much is International shipping?
How do you ship items?
How long will it take to get my order?
I need my order ASAP - do you ship Express?
How do I check on the status of my order?
I think I may have given you the wrong address - what should I do?


Payment Questions
What currency are your prices?
What payment methods do you accept?
I'm in the US. Will I have to pay any tax?

I'm in Canada. Will I have to pay any tax?

I'm an International customer. Will I have to pay any tax?


Returns
What is your return policy?
Where do I mail the items I’d like to return?
What items can’t I return?
Who can I talk to about my return?
How long will it take for me to get my money refunded?


Special Orders
Can you make me something with different keyboard keys?
Do you offer quantity discounts?


Materials
Will the items look exactly the same as the photos on the website?
Are the keyboard keys and disks actually recycled or do you buy them new?
Do you use recycled packaging materials too?

Can I give you my old computer to recycle?


GEEKWARE-love
Who should I email media requests to?
Can I link to the GEEKWARE website?
Can I blog about your products?
Do you have an affiliate program?
I own a store. Can I buy wholesale from you?


Privacy
What is your privacy policy?


SHIPPING

How much is shipping to the USA?
Shipping rates are calculated during checkout. Rates are as follows:

  • $6.95 for orders up to $49.99 USD
  • FREE for orders $50 and over

How much is shipping to Canada?
Shipping rates are calculated during checkout. Rates are as follows:

  • $6.95 for orders up to $49.99 USD
  • FREE for orders $50 and over
  • Local customers in Edmonton AB who wish to pick up their order rather than have it shipped, may use coupon code 'I will pickup' at checkout to cancel shipping fees. Pickup details will be arranged by e-mail.

How much is International shipping?
Shipping rates are calculated during checkout. Rates are as follows:

  • $9.95 for orders up to $49.99 USD
  • $14.95 for orders between $50 and $99.99 USD
  • FREE for orders $100 and over

How do you ship items?
All orders are shipped Canada Post Air Mail.

How long will it take to get my order?
Orders from www.GEEKWARE.ca generally ship within 48 hours during the week and 72 hours when placed over the weekend. Delivery times vary by location, but generally take 5 to 10 business days to US and Canadian destinations after the order has shipped. Allow 14 days for international orders.

I need my order ASAP - do you ship Express?
Expedited shipping is available upon request. Expedited rates vary. Please contact us for a quote.

How do I check on the status of my order?
Click on the "login" button at the top of the page and enter your email address and password. That will take you to your account and order history.

I think I may have given you the wrong address - what should I do?
Please contact us ASAP with the revised address. If your order hasn't been shipped yet we'll correct the address for you.
We are not responsible for packages being sent to outdated or incorrect addresses. Should a package be returned to us due to an address error on your part, you will be responsible for any re-shipping charges to send it out again.

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PAYMENTS

What currency are your prices?
Pricing on www.GEEKWARE.ca is in US dollars.

What payment methods do you accept?
GEEKWARE currently accepts Visa, MasterCard, and Paypal. Checkout is secure and encrypted by industry standard SSL.

I'm in the US. Will I have to pay any tax?
As a result of the North America Free Trade Agreement (NAFTA), packages from GEEKWARE heading to the US are marked 'Duty Free Goods' and should not incur any duty.

I'm in Canada. Will I have to pay any tax?
Canadian customer will have 5% goods and services tax (GST) added to their orders, in accordance with Revenue Canada.

I'm an International customer. Will I have to pay any tax?
You may be subject to import charges from your home country. Any customs-related charges or fees incurred during delivery are the customer's responsibility. Please make sure you are familiar with your country's customs process and fee structure before you order, so you know what to expect.

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RETURNS

What is your return policy?
All non-custom items purchased through the online store can be returned in their original condition within 30 days of receipt for an exchange or refund. Please send the item(s) with a copy of your invoice and a note explaining your return to the address below and we will issue you a full refund within 1 week of receiving your item.

Where do I mail the items I’d like to return?
Ship your package back to us at the following address:

GEEKWARE
Attn: Exchange/Return
8540-84 Avenue
Edmonton, AB, T6C 1C9
Canada

Sender is responsible for return postage unless due to an error on the part of GEEKWARE.

What items can’t I return?
We do not accept returns on made-to-order custom initial earrings / cufflinks. These have been custom made just for you and we can’t sell them to anyone else.

Who can I talk to about my return?
For assistance with your return, please contact nicola (at) geekware.ca and Nicola will do her best to take care of your concerns.

How long will it take for me to get my money refunded?
Normally it takes less than 1 week from the time your return is received.

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SPECIAL ORDERS

Can you make me something with different keyboard keys?
Yes! E-mail your request to nicola (at) geekware.ca and she will have a look through her supplies and let you know if your design can be made.

Do you offer quantity discounts?
We do offer discounts for higher-quantity orders where the quantity for a particular item is 25 or more. The delivery time for higher-quantity orders will be a little longer than normal, but would probably not exceed 2 weeks. If you would like a custom quote, please contact Nicola (at) geekware.ca with the following details: products you’re interested in, quantity you’d like and date you’d need them by. All orders to be pre-paid prior to shipping.

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MATERIALS

Will the items look exactly the same as the photos on the website?
The circuitboard designs are unique and will vary from piece to piece, but the colour of the circuitboard you receive will always be the same as you ordered. The shades of keyboard keys vary on every keyboard brand and vintage, from light grey to classic grey-beige.

Are the keyboard keys and disks actually recycled or do you buy them new?
The materials used are rescued items that would otherwise have been garbage. We go to yard sales, recycle centres, and damp, dark basements so you don't have to. We are always on the prowl for retro geeky goodness! Some computer keys show signs of wear through years of typing, which adds to the charm of the pieces. You can read more about how Nicola sources and cleans the obsolete electronics over on the blog.

Do you use recycled packaging materials too?
To ensure your orders arrive safely, we use new shipping boxes made from 50% recycled paper fibre. The packing peanuts used to protect your orders during shipping are recycled and are sourced at the Reuse Centre in Edmonton. We encourage you to pay-it-forward and reuse the packing peanuts again!

Can I give you my old computer to recycle?
Sure and it depends! If you have old diskettes or obsolete computer keyboards, Nicola would be happy to recycle them for you. Please contact her first at nicola (at) geekware.ca to make arrangements.

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GEEKWARE-LOVE

Who should I email media requests to?
Drop Nicola an e-mail at Nicola (at) geekware.ca to request high resolution images for print or for more info.

Can I link to the GEEKWARE website?
Sure thing and thanks!

Can I blog about your products?
Of course! That would be great! Please always provide a link back to www.geekware.ca in the post. Please save images to your own host rather than direct linking.

Do you have an affiliate program?
We do not.

I own a store. Can I buy wholesale from you?
If you are interested in having our GEEKWARE products in your wonderful store, contact us for pricing and more information.

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PRIVACY

What is your privacy policy?
We take your privacy very seriously. We will never rent or sell your information to any third parties. We only use the information we collect from you to process your order.

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Copyright © 2017 GEEKWARE